GENERAL INFORMATION

Sony Business Solutions & Systems Business Information Center (BIC)

The Business Information Center provides general product support
Hours of Operation: Monday - Friday 9:30am - 6:30pm Eastern Standard Time.

Phone: (800) 686-7669

Sony Business Solutions & Systems E-Commerce Orders

This line provides general questions and support
Hours of Operation: Monday - Friday 9:30am - 6:30pm Eastern Standard Time

Phone: (800) 646-7669

Sony Business Solutions & Systems Parts Support

Parts orders, exchanges, parts lookup and status
Hours of Operation: Monday - Friday 9:00am - 7:00pm Central Standard Time

Phone: (800) 538-7550
Fax: (408) 955-4920

Sony Business Solutions & Systems Training Services

Training information on classes, schedules, CBTs, video training and more.
Hours of Operation: Monday - Friday 8:30am - 5:00pm Pacific Standard Time

Phone: (408) 955-4231
Fax: (408) 955-5340

PRODUCT LITERATURE AND TECHNICAL PUBLICATIONS

Sony Business Solutions & Systems Fast Fax Service

The Fast Fax Service provides access to over 600 Business Solutions & Systems Products, including product specifications; diagrams; model photos; product literature and more.

Phone: (800) 249-7669

Sony Business Solutions & Systems Subscriptions and Technical Publications
Information on professional publications
Hours of Operation: Monday - Friday 8:00am - 4:30pm Central Standard Time
Phone: (816) 880-6881

OPERATIONS AND TECHNICAL SUPPORT

Printer Express

Printer Express offers technical support for Sony Printers. Please complete the Repair Form and send it with the unit to:

SONY ELECTRONICS INC.
ATTN: CUSTOMER SERVICE
3300 Zanker Road Mail Stop 1E11
San Jose, Califiornia 95134
FAX: (408) 955-6566

Sony Business Solutions & SystemsProduct Operations Support Center (POSC)

The Product Operational Support Center (POSC) provides telephone assistance for support matters relating to application operation, configuration, and installation of Sony Business and Industrial products.
Hours of Operations: Monday - Friday 9:00am - 9:00pm Eastern Standard Time
Phone: (800) 883-6817

When calling POSC:

• Select "2" for US customers at the auto-attendant prompt.

• Listen for the Product category descriptions then make the appropriate selection.

Sony Business Solutions & Systems Technical Assistance Network (TAN)

Telephone support for technical / repair of Sony Business Solutions & Systems Products.
Hours of Operation: 8:30am - 8:00pm Eastern Standard Time
Phone: NEW TOLL FREE NUMBER (866) 766-9272

Note: When contacting your local service center select "service" at the auto-attendant prompt.

• Then select option " 1" for TAN.

• Listen for the Product category descriptions then make the appropriate selection relative to the product being serviced.

• Your call will be routed to the next available Service Engineer specifically trained for that Model.

Sony Business Solutions & Systems Technical Emergency After Hours Support (ERS)

For Emergency technical assistance for Broadcast Products after hours, on weekends and Sony holidays, call the Emergency Response System

Phone: (408) 435-8910

NEED FURTHER OPERATIONS OR TECHNICAL ASSISTANCE?
If you want to write us, please select the appropriate country below and follow the instructions to contact us.

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