Phone Support
Telephone Support
Telephone support to assist customers with product installation, configuration, operational, and setup assistance for all Sony Business and Professional products is available free of charge by calling the Product Operation Support Center (POSC) at 800-883-6817. This service is available 8:00 AM to 8:00 PM ET, excluding weekends and Sony Holidays.
Telephone "How To Repair"
Consultation ServiceThere is a nominal fee charged when using the telephone support component of Sony's Technical Assistance Network (TAN) to obtain "how to repair" information. This applies to products that are out of labor warranty and products that are not covered under a current Sony SupportNETsm Agreement.
Program Overview
Charges for "how to repair" telephone technical support services will be on a per incident basis:
1. $50 per incident for telephone support calls between the hours of 8:30 am to 8:00 pm, Eastern Time, Monday through Friday. 866-766-9272
2. $85 per incident for Emergency Response System (ERS) telephone support calls between the hours of 8:00 pm to 8:30 am, Eastern Time, Monday through Friday and all day Saturday, Sunday and Sony Holidays. 866-766-9272
An "incident" is defined as a request for assistance for one problem for one product (based on one serial number). Sony will determine when the "incident" is ended and no further troubleshooting can be done on the phone.
The charges for "how to repair" telephone technical support services may be applied against the Customer's Sony account number with the submission of a Purchase Order or charged to a valid credit card.
NOTE: Please be aware that not all products qualify For Telephone "How To Repair" Consultation Service under this program. Please call 866-766-9272 to determine if the affected product qualifies. The fees charged do not guarantee that the problem can be fixed over the phone. The fee is for 'how to repair" telephone consultation support only and is assessed whether a problem is resolved or not. Sony will help narrow the problem down to a replaceable module or assembly. Component level troubleshooting is not to be expected but may be offered based on service history knowledge that Sony may have accumulated.
Telephone support to assist customers with product installation, configuration, operational, and setup assistance for all Sony Business and Professional products is available free of charge by calling the Product Operation Support Center (POSC) at 800-883-6817. This service is available 8:00 AM to 8:00 PM ET, excluding weekends and Sony Holidays.
Telephone "How To Repair"
Consultation ServiceThere is a nominal fee charged when using the telephone support component of Sony's Technical Assistance Network (TAN) to obtain "how to repair" information. This applies to products that are out of labor warranty and products that are not covered under a current Sony SupportNETsm Agreement.
Program Overview
Charges for "how to repair" telephone technical support services will be on a per incident basis:
1. $50 per incident for telephone support calls between the hours of 8:30 am to 8:00 pm, Eastern Time, Monday through Friday. 866-766-9272
2. $85 per incident for Emergency Response System (ERS) telephone support calls between the hours of 8:00 pm to 8:30 am, Eastern Time, Monday through Friday and all day Saturday, Sunday and Sony Holidays. 866-766-9272
An "incident" is defined as a request for assistance for one problem for one product (based on one serial number). Sony will determine when the "incident" is ended and no further troubleshooting can be done on the phone.
The charges for "how to repair" telephone technical support services may be applied against the Customer's Sony account number with the submission of a Purchase Order or charged to a valid credit card.
NOTE: Please be aware that not all products qualify For Telephone "How To Repair" Consultation Service under this program. Please call 866-766-9272 to determine if the affected product qualifies. The fees charged do not guarantee that the problem can be fixed over the phone. The fee is for 'how to repair" telephone consultation support only and is assessed whether a problem is resolved or not. Sony will help narrow the problem down to a replaceable module or assembly. Component level troubleshooting is not to be expected but may be offered based on service history knowledge that Sony may have accumulated.